Terms & Conditions

We provide premium cleaning, restoration, and care services for sneakers, shoes, and select accessories. Service availability and pricing may vary by store and over time.

Service estimates are based on initial information. Final pricing is confirmed after inspection. You will be notified of any changes before work begins.

Bookings may be cancelled or rescheduled at no cost until our specialists begin work on your item. After work begins, we charge for work completed to date.

We treat every pair with care and disclose any material limitations we identify before starting. We are not responsible for damage that is the result of pre-existing material failure, manufacturer defects, or counterfeits not disclosed at intake.

Our mail-in service includes insured shipping both ways. Our liability for loss or damage during shipping is limited to the value declared at intake.

All Sneakky Klean trademarks, brand assets, and content are owned by Sneakky Klean. You may not use any of these without written permission.

1. Program: Sneakky Klean sends marketing text messages, including promotions, offers, and reminders about bookings you started on sneakky.com but did not complete.
2. How to join: Check the SMS consent box on step 2 of our booking form at sneakky.com/book. Consent is not a condition of purchase.
3. Frequency: Message frequency varies.
4. Cost: Message and data rates may apply. Contact your wireless carrier for details about your plan.
5. Opting out: Reply STOP to any message to cancel. You will receive one final message confirming you are unsubscribed, and no further messages will be sent.
6. Help: Reply HELP for help, or email orders@sneakky.com.
7. Carriers are not liable for delayed or undelivered messages.
8. Privacy: See our Privacy Policy at https://www.sneakky.com/legal/privacy-policy. We will not share your mobile information with third parties for marketing purposes.

Questions about these terms? Email legal@sneakky.com.